Privacy Policy

1. Who we are

Viveli SA (“Viveli”, “we”, “us”) operates the Viveli ski school management platform, including the web application at app.viveli.ch and any white-label booking portals deployed on behalf of our customers. Our registered address is in Switzerland. For data protection enquiries, contact privacy@viveli.ch.

2. Data we collect

We collect data in two contexts:

Platform customers (ski school operators, staff, instructors): Name, email address, phone number, role and permissions, employment details, payroll data, certifications, availability, and usage logs within the platform.

End users (clients of ski schools): Booking information, lesson history, payment details, safety notes, and preferences — collected on behalf of the ski school operator.

Visitors to viveli.ch: Standard server logs (IP address, browser, pages visited), and email address if you submit a waitlist or contact form.

3. How we use your data

We use data to: provide and operate the platform; process bookings and payments; send operational notifications (lesson confirmations, reminders, payroll summaries); provide customer support; and improve the product.

We do not sell personal data. We do not use personal data for advertising.

4. Data storage

Data is stored in EU-based infrastructure. Viveli is based in Switzerland. We do not transfer personal data outside of Switzerland or the EEA without appropriate safeguards.

5. Data retention

We retain personal data for as long as your account is active and for a period necessary for legal and tax compliance purposes after closure. End-user booking data is retained in accordance with the ski school operator's instructions.

6. Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email privacy@viveli.ch. We will respond within 30 days.

7. Cookies

Viveli uses strictly necessary cookies for session management and authentication. We do not use tracking or advertising cookies. The preview access cookie on viveli.ch is a session management cookie that expires after 7 days.

8. Third-party processors

We work with a limited set of sub-processors (hosting, email delivery, payment processing) who are bound by data processing agreements. A current list is available on request.

9. Changes to this policy

We will notify active customers of material changes by email at least 14 days before they take effect. The current version is always available at viveli.ch/legal/privacy.

10. Contact

Privacy questions: privacy@viveli.ch
General enquiries: hello@viveli.ch