Terms of Service

1. Acceptance

By accessing or using the Viveli platform (“Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The service

Viveli provides ski school management software, including scheduling, CRM, payroll, staff management, assignment automation, and white-label client booking portals. Features available to you depend on your subscription plan.

3. Accounts and access

You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorised access at security@viveli.ch. Multi-factor authentication is available and strongly recommended for all accounts.

Role-based access controls within the platform are your responsibility to configure appropriately for your organisation.

4. Acceptable use

You may not use the Service to: violate any applicable law; transmit harmful, fraudulent, or deceptive content; attempt to access systems or data you are not authorised to access; interfere with or disrupt the Service; or resell or sublicense access to third parties without our written consent.

5. Data and privacy

Your use of the Service is governed by our Privacy Policy. You retain ownership of data you input into the platform. You grant Viveli a limited licence to process that data to provide the Service. We act as a data processor for end-user (client) data on your behalf.

6. Payment and billing

Subscription fees are billed annually in advance unless otherwise agreed. Prices are exclusive of applicable taxes. We will provide at least 30 days notice of price changes. Refunds are not provided for partial periods except where required by law.

Viveli charges no booking fees or transaction fees. The only charges are your subscription fee.

7. Service availability

We target 99.9% uptime. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by circumstances outside our reasonable control (force majeure, third-party infrastructure failures).

8. Intellectual property

The Viveli platform, including its software, design, and content, is the intellectual property of Viveli SA. You retain ownership of your data. Nothing in these Terms transfers intellectual property rights.

9. Limitation of liability

To the maximum extent permitted by law, Viveli's liability to you is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate the agreement with 30 days written notice at the end of a billing period. We may terminate immediately for material breach of these Terms. On termination, you may export your data for 30 days before it is deleted.

11. Governing law

These Terms are governed by the laws of Switzerland. Disputes will be subject to the exclusive jurisdiction of the courts of Switzerland, except where mandatory consumer protection laws require otherwise.

12. Changes to these terms

We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

13. Contact

Legal enquiries: legal@viveli.ch
General: hello@viveli.ch